Terms & Conditions

Terms and Conditions of use
This website is operated by Josh Hayes of London. Our registered office is Josh Hayes London, Suite 50, 1 Rockley Road, London, W14 0DJ, United Kingdom. By using this website, joshhayeslondon.com and joshhayes.co.uk, and/or placing an order you agree to be bound by the terms and conditions set out below.

Pricing Information, Orders and Terms of Sale
All orders are subject to availability and confirmation of the order price. By placing an order with us, you agree to being 18 years of age or over, and possess a valid credit or debit card. We reserve the refuse any request made by you. If your order is placed, you will be notified via email at the email address you provide to us on your user account.

When placing an order with us, you are confirming that all details you provide to us are true and accurate, that you are the authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of your order. All prices advertised are subject to such changes. When placing an order with us, you will receive an acknowledgement email that confirms receipt of your purchase. This email will not constitute as acceptance of your order. A contract between us for the purchase of your goods will not be formed until your payment has been approved by us, and we have debited your credit or debit card. Whilst we try to ensure that all details, descriptions and prices which appear on this website are correct, errors may occur. If we discover an error in the price of any product which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed at the checkout area where applicable and included in the 'Total Cost'. This excludes our free UK only delivery option or free shipping promotions, whereby additional shipping costs will not be charged, unless you specify an alternative delivery method in the United Kingdom or elsewhere. The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

If making a payment via PayPal, please see www.paypal.co.uk for information regarding PayPal payments. Product Description and Images Much care has been taken to ensure that all products are as accurately described, photographed and coloured to reflect a true likeness. However, as colours can be affected by your monitor, we cannot guarantee that the colours shown on your display are fully accurate to the product you receive. Delivery Please refer to our Delivery and Returns policy. Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Cancellation Policy
Generally, orders cannot be cancelled once they have been processed, packaged and dispatched for delivery. You may return it to us within 14 days of delivery, in an unused, resaleable condition. In these instances, return delivery costs will not be refunded unless the product is found to be at fault. All cancellations made under the Distance Selling Regulations must be done so in writing, within 7 days from the day after the goods are delivered to returns@joshhayes.co.uk, quoting your name and order number. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges, but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Use of this Website
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, other members or visitors on the site is strictly prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Please note that you must be 18 years or older to register with this website and to purchase goods from the site. By registering to use the Site you warrant that you are aged 18 years of age or older.

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. Trademarks The copyright and other ownership rights, known as Intellectual Property Rights, across this website, its content, and our products (including trademarks, names, logos and service marks (collectively “trademarks”), design, brand name, graphics, product designs and any other material) are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner, Josh Hayes of London. You must not copy, distribute, publish or modify any content of this website without prior written approval by us, the website owner.

Information for Customers Outside of the UK Final prices charged to customers outside of the United Kingdom will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside of the UK and European Union will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. Any such charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore we advise you to check the latest applicable local requirements in your country before placing an order.

Disclaimer of Liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. Indemnity You agree to indemnify, defend and hold harmless the website owner, Josh Hayes of London, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service